FREQUENTLY ASKED QUESTIONS

General

How can I reach Lilly and Mimi Fabric Shop?

E-mail: sales@lillyandmimi.com

Live Chat: If a representative is not available, you may leave a message.

Do you have retail locations?

We don't have at the moment.This is only online shop.

When is the shop open?

Opening Times:
Monday - Friday: 9 AM - 2 PM
Saturday, Sunday: Closed

Shipping

When will my order be ship?

We are able to ship domestic orders within 1-3 business days the day after the order is placed, we cannot guarantee next day delivery. Sometimes needed to change for reasons, please always check header menu top of the website. Business Days are defined as weekdays, Monday-Friday, excluding Saturday, Sunday and Bank Holidays. The day your order ships, Saturdays, Sundays, or National Holidays, does NOT count as a "shipping day".

If I choose Tracked Delivery shipping method, how long does it take?

Tracked Delivery takes 2-3 Business Days – you will receive a tracking number by email.

Example: If you place an order on a Monday afternoon the parcel will leave our store earliest on Tuesday (this depends on the current processing time, this information is always on the top bar menu).

Delivery time is usually 2-3 days. All depends of the speed of courier. Processing time is what we need to prepare your order and Shipping time is count from that day when we send your parcel out of my store.

Do you ship internationally?

Please contact us for Shipping rates.

All duties are the responsibility of the customer.

How do you pack the orders for shipment?

Depending on the length selected, fabric is either shipped on poly mailing bag or in box.

I would like to add to my order. What can I do?

We receive high amount of orders, but we always combine your orders and refund on shipping if that is overpaid. We don't make profit on delivery.

Returns

What is your return policy?

All returned items must be in original, unflawed condition, unmarked and uncut by the purchaser, and must be received within 14 days of original ship date.
All SALES are not returnable.
All fabric sample orders are not returnable.
Unless we are in error, we do not refund shipping costs.
Items returned to us in non-saleable condition will be returned to sender, and no refund will be given.
If your order is deemed returnable, you will receive a refund of your order.

How to return the fabric back to us when we need to refund the shipping cost?

Please always return the fabric as we request. This will be Second class Standard delivery. If you will pay extra cover for your own decision this amount we can not pay for you.
Standard delivery from Royal Mail website . We always request a pictures of the postal receipt. If the parcel will lost or damaged we can claim and complain.

Cancellation

What is your cancellation policy?

We require 14 days cancellation notice prior to your scheduled arrival date, otherwise we will charge you a cancellation fee as below.
10% of your total amount will be charged if you make a cancel
We cannot accept cancellation for our pre-orders. This fabrics need to wait to be printed and the minimum delivery time is 3-5 weeks.
Cancellation by us
We reserve the right to cancel the contract between us if, for example:

- we have insufficient stock to deliver the goods you have ordered;
- we do not deliver to your area; or
- one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit or debit card as soon as possible but in any event within 30 days of your order.

Item Availability

Product images

Our images has been taken in natural light and we or the manufacturer use photo studio to represent colours as accurate as possible. Depending upon your PC's / mobile monitor settings, the colour of the fabric may vary from that shown on-line. In general, however, there is always the possibility that goods may vary in colour and texture; unfortunately, this is unavoidable and does not constitute a defect.

Fabric length

Due to the nature of stretch, some shrinkage is liable to occur. Every effort is made to cut over the metre to ensure even with relaxing you should receive the length of fabric. Occasionally the fabric continues to shrink after cutting and shipping, this is not unusual for stretch fabrics and the industry tolerance is 5-10 %.

Manufacturer's care instruction:

All our fabric need to be pre-washed before use as it is in the fabric description . There are a few reasons why it's important to pre-wash your fabrics. The simplest and more important answer is that many fabrics shrink when washed, particularly in the first washing.

What does it mean if a product is on pre-order / pre-sale?

You may get a notice of pre-order / pre-sale when either we can't fill your order because the fabric you require is not in stock yet.

My fabric is in stock, but it didn't get shipped. What is going on?

You have ordered fabric in stock together with pre-sale fabric.

If you ordered a length of fabric greater than that which we have we'll wait for our next shipment, so that we can ship your fabric in a continuous piece.

My items are in stock. How long does it take from the time you receive my order for it to get shipped?

For standard shipping, please allow us 1- 3 days for processing and cutting of your order.

Policies

Where can I find your terms & conditions?

https://www.lillyandmimi.com/pages/terms-and-conditions

Will my personal information be secure when shopping on this site?

Please review our Privacy Policy for details regarding the security of this site and our policies concerning the privacy of your personal information.